This policy covers website packages purchased through the online checkout on anhalabz.com/packages.html. Custom-quoted projects covered by a separate signed agreement follow the cancellation and payment terms in that agreement instead. This page does not cover the ClayBill application itself (claybill.in), which has its own terms.
Cancelling before work begins
If you cancel before our team has started work on your project — typically before the kickoff call where we gather your content, branding, and requirements — you're entitled to a full refund, minus any payment gateway processing fee that isn't recoverable on our end.
Cancelling after work has started
Website packages are custom digital work, not a stock product, so once development has begun the refund is based on the proportion of work completed. We'll assess how much of the agreed scope has been delivered and refund the remaining, undelivered portion.
When a refund isn't available
- After the final website has been delivered and accepted by you
- After all revision rounds included in your package have been used and delivered
- If the project is delayed or cannot be completed because required content, feedback, or approvals weren't provided on your end within a reasonable time
Payment gateway fees
Card, UPI, and netbanking processing fees charged by our payment gateway (Razorpay or PayU) on the original transaction are not refundable by us — these are retained by the payment processor regardless of the outcome of your project.
How to request a cancellation or refund
Email anha.labs.llp@gmail.com with your order details (name, email used at checkout, and package purchased). We aim to respond within 1-2 business days. Approved refunds are processed back to your original payment method within 5-7 business days.
Our right to cancel
If we're unable to deliver your project — for example due to scope that turns out to be outside what we can support — we'll let you know and refund any amount paid for work not yet completed.
Changes to this policy
We may update this policy as our packages or process change. The "last updated" date at the top reflects the most recent revision.
Contact us
Questions about a refund or cancellation can be sent to anha.labs.llp@gmail.com or +91 83201 07076.